Custom Announcements

Custom Announcements let you broadcast any text message at the start of a call—after the welcome prompt and before menu options—to share updates, promos, or holiday hours.

In your phone IVR settings, check “Make an announcement during opening hours” or “during closed hours,” enter your message, and save.

Yes—configure two separate announcements, one for open hours and one for closed, each with its own text and on/off toggle.

They play immediately after the welcome greeting and before your menu options, ensuring callers hear key info up front.

Absolutely—updates take effect immediately, so you can adapt messaging anytime without downtime.

The custom announements currently work when you have the phone IVR enabled.

Just toggle the checkbox off for open or closed hours to suspend announcements until you’re ready to resume.

Use your calendar integration to block specific dates or set custom hours, then enable a holiday-themed announcement for those periods.

You have access to email support, live chat during business hours, plus a growing knowledge base and onboarding videos to help you and your team succeed.

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